General Conditions

In compliance with the provisions of Law 34/2002, of July 11, on Information Society and E-commerce Services, below is the general information about our web site www.cristinawish.com.


Company Name:
Whisper Distribución de Articulos de Lujo S.L.U.

Company Address:
C/ Lotería Nº1, 2º izda. 48005 – Bilbao

Commercial Registry:
Bizkaia, Volume 5300, Book 0, Folio 77, Sheet BI-605464, Entry 1

Tax ID:
B95684833

Contact Telephone:
800 760 210

E-mail Address:
info@cristinawish.com

 

 1. GENERAL CONDITIONS OF USE

In compliance with the provisions of Organic Law 15/1999, of  December 13, the Personal Data Protection Law (PDPL), WHISPER DISTRIBUCIÓN DE ARTICULOS DE LUJO S.L.U. (hereinafter Cristina Wish), with Tax ID No. B95684833, informs you that the personal data provided through the web page shall be incorporated into the CUSTOMERS/SUPPLIERS file, registered with the Spanish Data Protection Agency.

The use of the services accessible through the www.cristinawish.com web site are subject to these general conditions.

1.1. General Conditions and their Acceptance

These general conditions (hereinafter, the “General Conditions”) regulate the use of the services (hereinafter, “the Services”) that Whisper Distribución de Articulos de Lujo (hereinafter, "Cristina Wish") makes available free of charge to users of the www.cristinawish.com web site (hereinfater, the “Web Site”).

The use of the Services confers the status of user (hereinafter, “the User”) and implies acceptance of the General Conditions in the latest version published by Cristina Wish on the Web Site at the time the User accesses such Services.

 

2. PURPOSE

These General Conditions regulate all the Services offered by Cristina Wish through its Web Site, including commentary on news and articles, forums, blogs, chats, software and any other, and the use of the same by the Users. However, Cristina Wish reserves the right to alter the presentation, configuration and content of the Services, and the conditions required for their use. The use of the cristinawish.com services following the entry into force of any alterations or changes to the conditions implies acceptance thereof.

 

3. CONDITIONS OF ACCESS AND USE OF THE SERVICES

3.1. Free Access and Use of the Services

The Services provided by Cristina Wish are free of charge, however, the use of the same implies acceptance of the General Conditions.

3.2. Username

In order to use the Services provided on the Web Site, Users must identify themselves with a Username, with or without their surnames (hereinafter, the  “Username”), which will allow them access to the rest of the Services. The User shall not be able to choose as a Username any words or expressions that are rude, insulting, coincide with trademarks, trade names, signs, other people's names, company names, advertising slogans, or names and pseudonyms of public or famous figures for which use is not authorised and, in general, contrary to law or the generally accepted requirements of morality and decency. Should the User fail to enter a Username and valid e-mail address, he or she will be unable to make use of the Services of the Web Site, such fields being mandatory.

The Username is automatically accepted and the only criterium for acceptance is that the Username has not been previously assigned. However, Cristina Wish reserves the right to eliminate those Usernames that are contrary to the aforementioned provisions or when it deems fit.

3.3. Obligation to Use the Services Properly

The User undertakes to use the Services provided by Cristina Wish in accordance with the law, these General Conditions, and generally accepted Internet practices.The User agrees not to use the Services for illegal purposes or contrary to the provisions of the General Conditions.

The User agrees, in particular, and including but not limited to, not to capture data for advertising purposes, not to send any type of online advertising and not to transmit, distribute or make available to third parties via the Services provided by Cristina Wish, information, messages, graphics, sound files and/or images, photographs, recordings, software and generally any kind of material, data or content that:

  1. In any way infringe, disparage or violate fundamental rights and public freedoms recognized constitutionally and in international treaties and other legislation;
  2. Induce, incite or promote criminal, slanderous, defamatory or violent acts;
  3. Induce, incite or promote actions, attitudes or discriminatory ideas on sex, race, religion, creed or age;
  4. Incorporate criminal, violent or defamatory messages;
  5. Induce or incite involvement in activities that are dangerous, risky or harmfulto health and mental balance;
  6. Are false, ambiguous, inaccurate, exaggerated or invented, and which may be misleading as to their purpose or the intentions or purposes of the informant;
  7. Are protected by any intellectual or industrial property rights belonging to a third party,without the user having previously obtained the necessary authorisation from the holders of such rights for their use or intended use;
  8. Violate the secrets of third parties;
  9. Are contrary to the right to honour, personal and family privacy or image of individuals;
  10. Infringe upon regulations on privacy of communications;
  11. Cause by their characteristics (such as format, length, etc.) difficulties in the normal operation of the services.
3.4. Liability for Damages

The User shall be liable for the breach of any of the obligations to which they are bound by virtue of these General Conditions or the law regarding the use of the Services.

 

4. PERSONAL DATA

As mentioned earlier, in order to use the Services, the User must first provide Cristina Wish with certain personal data through the completion of a short form (hereinafter, “Personal Data”). Cristina Wish will process the Personal Data for the management of the Services.

Once the form has been completed and submitted, it is understood that the User accepts and expressly authorises that their Personal Data be processed by Cristina Wish, and that they are sent, by e-mail, information about new products and/or services, or about promotions from third party companies that market products and/or services.

The User is informed that the Personal Data provided shall be incorporated into the computerised file called Cristina Wish CUSTOMERS/SUPPLIERS, registered with the Spanish Data Protection Agency, for the provision of personalised web services to the User, and the participation in competitions, forums and activities related to the web site, including the forwarding of commercial information that may be of interest to the User.

In addition, the User may at any time exercise the rights of access, rectification, cancellation and opposition of their personal data via e-mail to info@cristinawish.com or by means of a letter addressed to Cristina Wish C/ Lotería Nº1, 2º izda. 48005 – Bilbao, as specified in the section on Privacy Policy.

Given the confidential nature of the information, the User shall not be able to exercise these rights by telephone, but must request them by any means affording proof of delivery and receipt and sending a copy of his/her ID or equivalent document.

The User guarantees the truthfulness, accuracy, validity and authenticity of the Personal Data provided, undertaking to keep them updated. Cristina Wish willat no time sell or use such personal data for exploitation or commercial use.

 

5. USE OF THE SERVICES UNDER THE SOLE RESPONSIBILITY OF THE USER

The User acknowledges and voluntarily accepts that the use of the services takes place, in any event, under his/her sole responsibility. Given the nature of these services, the content of the messages published through them expresses only the opinion of the author. Cristina Wish does not guarantee the accuracy, completeness or usefulness of any message, and therefore in no case shall be responsible for its content.

 

6. EXCLUSION OF WARRANTIES AND DISCLAIMERS

6.1. Exclusion of warranties and liability for the operation of the Services
6.1.1. Availability, continuity, utility and fallibility.

Cristina Wish does not guarantee the availability and continuity of the operation of the Services. As far as reasonably possible, Cristina Wish shall give prior notice of interruptions in the operation of the Services. Neither does Cristina Wish guarantee the utility of the Services for the performance of any activity in particular, nor their infallibility, northe dissemination or availability to third parties through them of information, data or content or access to information, data or content disseminated or made available by third parties.

Cristina Wish assumes no liability whatsoever for damages of any kind that may arise from the lack of availability or continued operation of the Services,and in particular, although not exclusively, for temporary limitations in access to the different comment web pages of the Services. Cristina Wish may temporarily or permanently suspend any Service at any time.

6.2. Exclusión de garantías y exoneración de responsabilidad por la utilización de los Servicios por los Usuarios

Cristina Wish is under no obligation to monitor the use that Users make of the Services. In particular, Cristina Wish does not guarantee that Users use the Services in accordance with these General Conditions, nor that they do so diligently. Cristina Wish is under no obligation to check the identity of the Users, nor the veracity, validity, thoroughness and/or authenticity of the data that Users provide about themselves to other Users. In any case, it retains the data and information as required by current legislation.

 

7. LIMITATION ON THE USE OF THE SERVICES

Cristina Wish reserves the right to deny the use of the Services and remove the information, data and content distributed or made available to third parties via any of these services at any time without prior notice to Users who violate these Terms.

 

8. SOFTWARE

The downloading of any software from the Cristina Wish web pages is under the responsibility and free acceptance of the User. Cristina Wish grants you a right of revocable, personal, non-exclusive and non-transferable use of such software. Cristina Wish may automatically check the version of software that you are using and automatically download updates to such software on your computer. Cristinawish.com products and software are provided to the User with the intention of developing a better service, but Cristina Wish extensively excludes any guarantee of correct operation under applicable Spanish law. In the event of any abnormality in the User’s computer, the software provided by Cristina Web should be uninstalled.

The inclusion of third party holders of cristinawish.com products is under the sole responsibility of the User, the latter undertaking to do so in accordance with the conditions imposed by such third parties, being a relationship between the User and therespective third party, in which Cristina Wish does not participate.

 

9. USER REGISTRY

9.1. Registration Process

Cristina Wish makes certain services available to Users which may only be accessed by registering at www.cristinawish.com. The User must complete the registration process by providing the mandatory data required, although the User may be required to provide additional data at any time. Minors must obtain the consent of their legal guardian. The Username shall comply with the conditions specified in clause 3.2. Once entered by the User, the requested Username and password will be assigned automatically provided there is no other user with a matching name. Registration shall be completed only on receipt of confirmation from the User within 48 hours through the link that will be sent to the e-mail address provided.

9.2. Use and Safe keeping of Password and Username

The User agrees to use their password and Username properly. The User shall be responsible for all actions that are carried out under their Username and password, including the responsibility for choosing a strong password.The User agrees to sign out when finished.

 

10. USE OF COOKIES

Our web site uses cookies. Cookies are used for the purposes of obtaining information and conducting statistical analyses about the use of the web page, and for the normal operation of some services. If you wish, you can set your browser to notify you of the receipt of cookies and to prevent their installation on your hard drive. Please see the instructions and manuals of your browser for more information.

 

11. CONFIANZA ONLINE

The parties submit, at their own discretion, to the Courts of the User's domicile for the resolution of any dispute and waiving any other jurisdiction that may apply. In addition, as an entity attached to CONFIANZA ONLINE and under the terms of its Code of Ethics, in the event of disputes related to online recruitment and advertising, data protection, child protection and accessibility, the User may access CONFIANZA ONLINE (www.confianzaonline.es),the out-of-court dispute settlement system.

 

12. RETURN OF ITEMS

If, upon receipt of an item, you are not satisifed, you have a period of 1 MONTH from receipt of the order to exercise the right to return or withdraw from the purchase. In this case, the shipping costs shall be covered by the customer.

To make the return:

- The product must be in perfect condition and in its original packaging.
-Reimbursement will be made to the customer within the following 5 working days, according to the payment system used by the User, upon receipt and verification of the merchandise.
-In the case of custom-made or engraved pieces such as rings or solitaires, no financial reimbursement is made, instead a voucher is issued which is redeemable for 1 year. 
-To make a return, please write to cristinawish@cristinawish.com and tell us whether you wish to return the item or exchange it.

 

13. ITEM GUARANTEE

Should the product be defective, Cristina Wish shall proceed, as appropriate, with the repair, replacement or resolution of the purchase FREE OF CHARGE to the customer. Cristina Wish responds to faults that become apparent within a period of TWO YEARS from delivery.